Refund policy

At Curious Clothing Company, we strive to provide you with the best shopping experience possible. We understand that sometimes, a product may not meet your expectations, and we're here to help. Please take a moment to review our return policy.

30-Day Return Window

We accept returns within 30 days of the date of purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Return Shipping Costs

Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance to ensure your return is received by us. We are not responsible for items that are lost or damaged during return shipping.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our Customer Support team at help@johnburesh.com.

2. Pack your item securely in the original packaging, if possible.

3. Ship the item to the address provided by our Customer Support team.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow some time for the refund to reflect on your account, as processing times may vary depending on your payment provider.

Exchanges (if applicable)

If you wish to exchange your item for a different size, color, or product, please contact our Customer Support team to arrange the exchange. Exchanges may be subject to additional shipping charges.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at help@johnburesh.com. We will provide instructions on how to proceed and may request photos of the damaged or defective item for our records.

Late or Missing Refunds

If you haven't received your refund within a reasonable amount of time, please check with your bank or credit card company. It may take some time for the refund to post to your account. If you still have not received your refund after doing so, please contact us at help@johnburesh.com for assistance.

Contact Us

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our Customer Support team at help@johnburesh.com.

Thank you for shopping at Curious Clothing Company. We appreciate your business and are committed to making your shopping experience as smooth and enjoyable as possible.

Last updated: September 23rd, 2023